A question about your Internet or your intercom
If you live in a building served by Mon-WiFi, write to us directly. You do not need to go through your landlord or property manager.
When you moved in, you received a sheet with your network name and your personal password. Keep it: this information is unique to your unit and is what you use to connect each new device.
Lost your sheet? Write to us with the building address and your unit number and we will send it again.
Your neighbours cannot reach your network, see your devices or interact with them. Every unit has its own isolated network with its own password. You can connect as many devices as you like.
Yes, as many as you like, with no limit. Phones, televisions, consoles, smart devices, computers. If one of them refuses to connect, write to us.
You browse the Internet freely. Your landlord accepted terms when the building network was installed; ask them for the details.
The agreement covers Wi-Fi only. That said, if your access point is wall-mounted, look underneath it: there may be network ports. If they are there, they already belong to your personal network and work right away. Otherwise, speak to your landlord, who will contact us about upgrading the installation.
First check that you are connected to your own unit network and not a neighbour's. Then restart the device. If the problem persists, check whether an outage affects your area, then write to us. Every network is different, so we will run a diagnostic and advise your landlord on what to correct.
We install recent, commercial-grade hardware with the latest security technology. Your passwords and connection data stay confidential at all times on the local network.
Nothing on your side. Just tell your landlord: we reset the unit remotely and the next occupant receives their own connection details.
For a contractual request, a service addition or a billing question, please go through our sales team instead. Contact
Answer within one business day. Include your building address and unit number, it saves us an exchange.
Write to us